All work

Noted.

A friendly brand and site for an AI receptionist made for physio and other appointment-led clinics.

Landed

· AI receptionist

· 2025

· Brand, Web

Visit the live site

The brief

Noted. answers calls for physiotherapy clinics. It books first appointments, handles follow-ups, and passes urgent calls straight to a person. Clinic owners are careful buyers. They worry about patients feeling brushed off, about data, and about the front desk being replaced.

Sam’s brief: “We need a clinic owner to see that the receptionist understands the request, and knows when to stop and get a human.”

What I did

Three legs, in the order we flew them.

Weeks 1–3

Understand the request

A warm serif brand with one marker yellow, and a mark made to read at nav size. The first section walks through one call: what the caller asked, what Noted. understood, and the booking it made, side by side.

Weeks 1–3

Understand the request

Weeks 4–7

Hear every kind of call

Sample calls with line-by-line transcripts that follow the audio: a new patient, a reschedule, a billing question, a call in Spanish. Owners can choose the voice their patients will hear.

Weeks 4–7

Hear every kind of call

Sample calls with line-by-line transcripts that follow the audio: a new patient, a reschedule, a billing question, a call in Spanish. Owners can choose the voice their patients will hear.

Weeks 8–10

It knows when to stop

The handoff explorer shows exactly which calls go to a person and how fast. Pricing is an estimator: pick your call volume and see the plan, with overage worked out in plain numbers. Clinic-type pages reuse the same CMS for dental, chiro and massage.